What to Do When You’re a Victim of Fraud

Report fraud

To report fraud or if you have any questions regarding fraudulent activity, please contact Bank of American Fork Customer Service at 1-800-815-BANK (2265) or visit a branch immediately.

For lost or stolen credit cards, check cards or ATM cards, please call:

— During banking hours: Salt Lake county (801) 428-1046, Utah County (801) 642-3456 or toll free in the United States 1-888-842-3456

— After banking hours and on holidays: 1-800-442-4757

Report phishing

If you receive a suspicious email, text message/alert, auto-dialer call, or any other type of contact claiming to be from Bank of American Fork, please report it to Customer Service by email at customercare@bankaf.com or by phone at 1-800-815-BANK (2265).

Credit reporting

Contact the toll-free fraud number of any of the three consumer reporting companies below to place a fraud alert on your credit report and to alert you when credit is applied for. By filing a victim’s statement, you can also ask that creditors call you before opening new accounts or applying charges to existing accounts. As required by law, each credit bureau should report the information to the other two bureaus for you. However, for your protection, it is a good idea to contact all three bureaus below when reporting fraud.

Equifax – (800) 525-6285 (fraud alert), (800) 685-1111 (credit reports)

Experian – (888) 397-3742 (fraud alert and credit reports)

Trans Union – (800) 680-7289 (fraud alert), (800) 916-8800 (credit reports)

You can receive a free copy of your credit report (one free per year from each of the three agencies) by visiting www.annualcreditreport.com.

You should also do the following:

— Contact the police and file a report

— Cut up and destroy any compromised cards

— Close affected accounts and assign passwords to new ones as needed

— Continue to watch your bank account for any unauthorized transactions

— Contact creditors for any accounts that have been affected

— Always follow up with a letter and keep copies of everything

–Continue to check your credit reports periodically to make sure no fraudulent activity has occurred

More information

For additional information regarding fraud or identity theft, visit the following:





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