Key Executive Officer event: Disney’s proven process for perfecting the art of customer service Apr 24, 2013, 9:40 am By Heidi Carmack Pfaffroth

CEObuilder and Bank of American Fork invite you to join us on Friday, May 3, 2013 from 9:00 a.m. -4:00 p.m. for a forum and presentation by Rich Tyson, President, CEObuilder. Tyson’s presentation and the forum will focus on perfecting customer service. You can also join the conversation on Twitter at #ceobuilder or LinkedIn.

Most organizations have the same goal—serving the people who purchase their products and services. Whether you call them customers, clients or—as Disney does—guests, you must either satisfy them or risk losing them. Tyson will illustrate proven best practices at Disney for generating customer loyalty and strong financial outcomes. During the presentation, he will facilitate KEO participants in applying these practices to their companies. As customer satisfaction is ultimately a function of how well every employee does his or her job, each participant will receive a number of tangible takeaways, regardless of the role they play in their respective companies.

This event will be held at Bank of American Fork Financial Center Conference Room, 6 West Main Street, American Fork. Please RSVP by May 1, here, or by calling 801-642-3139.

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