Author Archives: Heidi Carmack Pfaffroth


VISA® gift cards

Looking for the perfect gift for employees, those hard-to-please relatives and friends? We have the solution: a VISA® Gift card. Bank of American Fork’s VISA® Gift cards allow recipients to decide how they want to spend their money, saving you … Continue reading

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Community banking strikes a balance between personal touch and smartphone tech

Rise of mobile banking prompts local banks to take a look at customer care  The most-recent generation of Apple smartphones has arrived, and with it, a budding sense of excitement about how mobile technology stands to reshape the way we … Continue reading

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Neighborhood Watch: How local banks get security right

Sense of community still a cornerstone in keeping customers safe Amid a string of headlines revealing security breaches among high-profile retailers, banks across the country are working to ensure that their customers’ private information remains private.  But with the impersonal … Continue reading

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Bank of American Fork improves customer experience with new teller pod

Although the technology and services banks offer have evolved and changed over the years, relatively little has changed about the design of bank branches. You can usually expect to see a line of teller counters against a wall with tellers … Continue reading

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Project Teddy Bear nationally recognized

ICBA spreads the word about Project Teddy Bear in your community Sandy Dubois started Project Teddy Bear 15 years ago as a way for employees at Bank of American Fork to give back to their communities instead of giving gifts … Continue reading

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Talking about preventing senior financial abuse on Fresh Living

Tracey Larson is Bank of American Fork’s resident expert on age-friendly banking, whose passion stems from being a daughter and daughter-in-law of senior parents. She’s currently the financial representative for the Governor’s Commission on Aging and is also a member … Continue reading

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Consider Open Book Management

Guest post by Richard H. Tyson, CEObuilder Guest blogger Tyson is starting a series here about open book management. Make sure you check back for additional articles! If you are a CEO or business owner, you are probably familiar with … Continue reading

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Detecting counterfeit money

Recently, a customer came into one of our branches to deposit money from a very small, retail business. One of the $50 bills was counterfeit and we quickly realized that the counterfeiter took advantage of the fact that the receiving … Continue reading

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What Big Eyes You Have

Be on the watch to prevent senior exploitation.

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Family Caregivers: The Invisible Army

Ways to lighten the loan when helping with your loved one’s finances.  

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