Author Archives: Heidi Carmack Pfaffroth


Bank of American Fork improves customer experience with new teller pod

Although the technology and services banks offer have evolved and changed over the years, relatively little has changed about the design of bank branches. You can usually expect to see a line of teller counters against a wall with tellers … Continue reading

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Project Teddy Bear nationally recognized

ICBA spreads the word about Project Teddy Bear in your community Sandy Dubois started Project Teddy Bear 15 years ago as a way for employees at Bank of American Fork to give back to their communities instead of giving gifts … Continue reading

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Talking about preventing senior financial abuse on Fresh Living

Tracey Larson is Bank of American Fork’s resident expert on age-friendly banking, whose passion stems from being a daughter and daughter-in-law of senior parents. She’s currently the financial representative for the Governor’s Commission on Aging and is also a member … Continue reading

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Consider Open Book Management

Guest post by Richard H. Tyson, CEObuilder Guest blogger Tyson is starting a series here about open book management. Make sure you check back for additional articles! If you are a CEO or business owner, you are probably familiar with … Continue reading

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Detecting counterfeit money

Recently, a customer came into one of our branches to deposit money from a very small, retail business. One of the $50 bills was counterfeit and we quickly realized that the counterfeiter took advantage of the fact that the receiving … Continue reading

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What Big Eyes You Have

Be on the watch to prevent senior exploitation.

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Family Caregivers: The Invisible Army

Ways to lighten the loan when helping with your loved one’s finances.  

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Training Skills Series: Job aids and references

Guest post by Ken Burnett, VP/ Director of Training and Business Development, Bank of American Fork This series is written from experience and is part of Bank of American Fork’s training program. The program embraces the philosophy that training is … Continue reading

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How to Build a $1,000 Emergency Fund in 10 Months

Guest post by Katie Bryan, America Saves Do you have $1,000 set aside for emergencies? If you already do, you could probably use another $1,000 in that account. Experts recommend keeping at least three months expenses in a reliable, liquid … Continue reading

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Automating bills and savings can support marriage and relationships

Couples cite financial problems as a common cause of divorce. At Bank of American Fork, we believe one way some financial stress contributing to separation or divorce can be avoided is with smart banking, including utilizing available technology and automating … Continue reading

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