Author Archives: Heidi Carmack Pfaffroth


Training Skills Series: Training others to conduct training

Guest post by Ken Burnett, VP/ Director of Training and Business Development, Bank of American Fork This series is written from experience and is part of Bank of American Fork’s training program. The program embraces the philosophy that training is … Continue reading

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Talking about elder financial abuse on Mountain Money

This summer, Tracey Larson, Bank of American Fork’s resident expert on age-friendly banking, talked to Doug and Larry on Mountain Money about the reality of elder financial abuse. The hosts talk about stories they’ve heard and ask, “Who can you … Continue reading

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Open-Book Management and the Income Statement

Guest post by Richard H. Tyson, CEObuilder Guest blogger Tyson is starting a series here about open book management. Make sure you check back for additional articles! In my last article, I shared the merits of adopting open-book management. As … Continue reading

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Local strides in protecting seniors and caregivers sparking national push

Today, on Veteran’s Day, we’re thinking of the many Utah seniors who are also veterans. Up to $1 million a day is stolen from Utah seniors (see here). Recently Bank of American Fork received the 2014 American Bankers Association Community … Continue reading

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Help Utah children by donating stuffed animals through December 16

Project Teddy Bear in its 15th year The little boy was so traumatized by neglect and abuse that he spoke to his therapist from inside a cardboard box for two years. Inside, he clung to his trusted teddy bear—the only … Continue reading

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Family Caregivers: The Invisible Army

Ways to lighten your load when you’re helping with a loved one’s finances.  Are you a caregiver? Are there caregivers in your circle? Help is available. Here are some of the tools available to help you manage your loved one’s … Continue reading

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Get a free copy of Navigating Your Rights

Pick up your free copy at any branch. The new edition of Navigating Your Rights: The Utah Legal Guide for Those 55 and Over is available for free in any of our 14 branches. In the new edition, Jilenne Gunther … Continue reading

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VISA® gift cards

Looking for the perfect gift for employees, those hard-to-please relatives and friends? We have the solution: a VISA® Gift card. Bank of American Fork’s VISA® Gift cards allow recipients to decide how they want to spend their money, saving you … Continue reading

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Community banking strikes a balance between personal touch and smartphone tech

Rise of mobile banking prompts local banks to take a look at customer care  The most-recent generation of Apple smartphones has arrived, and with it, a budding sense of excitement about how mobile technology stands to reshape the way we … Continue reading

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Neighborhood Watch: How local banks get security right

Sense of community still a cornerstone in keeping customers safe Amid a string of headlines revealing security breaches among high-profile retailers, banks across the country are working to ensure that their customers’ private information remains private.  But with the impersonal … Continue reading

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